Do you find sometimes it is just too difficult to stay patient and positive? Particularly at work? Well I am sure it can be equally difficult at home…
I had a situation like that this morning. Luckily it wasn’t a client but it was someone I was trying to help as a favour to someone else. It reminded me of some of the situations in business when I had been just so frustrated with someone else’s attitude, mindset and behaviour… For example when a colleague has accepted the responsibility for doing something then don’t and claim it wasn’t their fault; or when a supplier promises to deliver and then makes a mistake but wants to be paid twice because they have to redo it… What do we do and what should we do in those situations? That is always difficult to decide. I was so cross with the attitude of the person this morning that I was chuntering about it for about 2 hours then I decided I had to make a choice about continuing to help or not and adjust my own reaction accordingly as it was silly of me to let someone else ruin my day…
One of my favourite sayings is that we choose how we react so if we are annoyed about something that has happened or been said it is by our choice and we can equally choose to let it wash over us or think differently… Well I struggled with that today!
I don’t think it matters what decision we choose to make in difficult situations, or when we lose patience, as long as it is an active decision. Once we decide, we can let go of the angst and the emotional frustration or upheaval. The same situation may well still be there, but if we put some distance, and think why we are reacting this way, it can be enough to let us no longer be affected.
My reaction this morning was because I can’t stand people who think it is ok to rip off their clients. Once I had identified why it was annoying me I could then stand back and have a much clearer vision of my options, whether I continued with them or not.
Often when we find a situation difficult it is because it goes against something we do, or don’t, believe. It could be behaviour, way of working, how someone addresses others, respect or lack of, how someone challenges our identity of ourself and so on.
The next time you find yourself in these kinds of circumstances what will you do? I recommend you try to think of what deeper emotion it is touching in you and once you understand this then make an active choice of which way you will change your reaction.
Understanding ourselves and taking positive action always makes us feel better!